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Terms of Service

Last updated: March 15, 2026

1. Acceptance of Terms

By accessing or using PawLoma ("the Platform," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Platform. These Terms constitute a legally binding agreement between you and PawLoma, Inc.

2. Description of Service

PawLoma is an online marketplace that connects pet owners ("Owners") with pet caregivers ("Sitters") for the purpose of arranging pet care services. We do not ourselves provide pet care services; rather, we facilitate connections between Owners and Sitters.

3. User Accounts

To use certain features of the Platform, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activities that occur under your account

You must be at least 18 years of age to create an account and use the Platform.

4. Pet Owner Responsibilities

As a Pet Owner, you agree to:

  • Provide accurate and complete information about your pet, including health status, behavioral traits, vaccination records, and special care requirements
  • Disclose any known health conditions, medications, or behavioral issues that could affect the safety of the Sitter or other animals
  • Ensure your pet is up to date on required vaccinations
  • Provide adequate supplies (food, medications, bedding) for the duration of the booking
  • Be reachable during the booking period in case of emergencies
  • Pay all agreed-upon fees in accordance with these Terms

5. Pet Sitter / Caregiver Responsibilities

As a Pet Sitter, you agree to:

  • Provide honest and accurate information in your profile
  • Provide competent, attentive care to all animals entrusted to you
  • Follow all care instructions provided by the Owner
  • Contact the Owner and, if necessary, a veterinarian promptly in case of illness or emergency
  • Not subcontract or transfer pet care responsibilities to a third party without explicit Owner consent
  • Maintain a safe environment for the pet throughout the booking period

6. Payments and Fees

PawLoma charges a platform service fee of 12% of the booking subtotal. This fee covers platform maintenance, customer support, and payment processing.

All payments are processed securely through Stripe. PawLoma does not store your full payment card information. By making a payment through the Platform, you authorize PawLoma to charge your payment method for the total booking amount.

Payouts to Sitters are processed within 3–5 business days after a booking is marked as completed, subject to Stripe's standard payout schedule.

7. Cancellation and Refund Policy

Cancellations are subject to our Cancellation Policy, which is incorporated herein by reference. In general:

  • 7+ days before start: Full refund minus the platform service fee
  • 3–6 days before start: 50% refund of the nightly rate; service fee non-refundable
  • Less than 3 days before start: No refund

If a Sitter cancels, the Owner will receive a full refund regardless of how far in advance the cancellation occurs.

8. Prohibited Conduct

You agree not to:

  • Use the Platform for any unlawful purpose or in violation of any applicable laws
  • Post false, misleading, or deceptive content
  • Harass, abuse, or harm other users
  • Circumvent the Platform's payment system by arranging payments outside of PawLoma
  • Use automated tools to scrape or extract data from the Platform
  • Attempt to gain unauthorized access to the Platform's systems
  • Engage in any conduct that could damage PawLoma's reputation or business interests

9. Liability and Disclaimers

PawLoma is a marketplace and does not directly provide pet care services. We are not responsible for the conduct of Owners or Sitters, including any injury to pets, people, or property during a booking. You use the Platform at your own risk.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, PAWLOMA DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL PAWLOMA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF YOUR USE OF THE PLATFORM.

10. Indemnification

You agree to indemnify and hold harmless PawLoma, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your use of the Platform, your breach of these Terms, or your violation of any applicable law.

11. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is the property of PawLoma or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent. By posting content on the Platform, you grant PawLoma a non-exclusive, royalty-free license to use, display, and distribute that content in connection with the Platform.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall first be attempted to be resolved through informal negotiation or mediation.

If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the American Arbitration Association's rules. You agree to waive any right to a class action lawsuit.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by email or through the Platform. Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes.

14. Contact Information

If you have questions about these Terms, please contact us at: legal@pawloma.com